Effective Date: May 2, 2025
At New Life House (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring transparency in how your personal information is collected, used, and shared. This Privacy Policy describes how we collect, use, store, and protect information obtained through our website, https://newlifehouse.com (the “Site”).
By using our Site, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information from users:
A. Personal Information
- Full name
- Email address
- Phone number
- Mailing address
- Date of birth
- Insurance information (if applicable)
- Health-related information (if submitted via forms)
B. Non-Personal Information
- Browser type and version
- IP address
- Pages visited and time spent on the Site
- Device type and operating system
- Cookies and usage data
2. How We Collect Information
We collect information through:
- Website forms (e.g., admissions inquiries, contact forms, newsletter subscriptions)
- Cookies and tracking technologies
- Analytics tools such as Google Analytics
- Direct communication (email, phone, etc.)
3. How We Use Your Information
We use the collected information for purposes including, but not limited to:
- Responding to inquiries and providing requested services
- Assessing eligibility for our programs
- Sending newsletters, blog updates, or promotional content (with opt-out options)
- Improving website functionality and user experience
- Maintaining security and preventing fraud
- Complying with legal or regulatory obligations
4. Sharing and Disclosure of Information
We do not sell your personal information. We may share your information with:
- Service providers (e.g., hosting services, CRM systems, analytics platforms)
- Medical professionals, treatment staff, or insurance providers (with your consent)
- Legal or government authorities when required by law
- Affiliates or business partners (as necessary for service delivery)
5. HIPAA Compliance
If you submit Protected Health Information (PHI) through our Site, we comply with the Health Insurance Portability and Accountability Act (HIPAA). All PHI will be handled with the highest level of confidentiality and security and only disclosed with your consent or as legally required.
6. Your Rights (Including California Residents – CCPA)
If you are a resident of California, you have rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information is collected, used, or disclosed
- The right to request the deletion of your personal information
- The right to opt out of the sale of personal information (we do not sell personal data)
- The right to non-discrimination for exercising your privacy rights
To exercise your rights, please contact us at [email protected] or call 888-357-7577.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including legal or regulatory retention requirements.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is 100% secure.
9. Cookies and Tracking Technologies
Our Site uses cookies to enhance your experience and collect usage data. You may modify your browser settings to decline cookies, though this may affect certain functionalities of the Site.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before submitting any personal information.
11. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect information from children without parental consent. If we discover such information has been collected, we will delete it promptly.
12. International Users
Our services are intended for use within the United States. If you are accessing the Site from outside the U.S., you consent to the transfer and processing of your information in the U.S.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Continued use of our Site after changes constitute acceptance of the updated policy.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, contact us at:
New Life House
Email: [email protected]
Phone: 888-357-7577
